Our Featured Clients

Expert Writing Services

TimelyText is your gateway to a network of top-tier communication professionals, providing an unparalleled expertise in technical writing, instructional design, corporate communications, marketing content and project management.

For more than two decades, we’ve provided content, editing, and writing services to clients in need of clear, concise, and effective technical content. Whether you’re navigating documentation, instructional content, or a combination of both, we’ll provide the talent and services to meet your unique needs.

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We live by our Two-Customer Philosophy. We provide a unique level of behind-the-scenes, non-billable associate AND customer support.

Our Services

The professionals we hire and staff include:

Why Clients Choose TimelyText

Industry Expertise

Our leaders, Ronnie Duncan and Adrian West, began providing technical writing services to Research Triangle Park’s technology and life sciences companies in the mid-1990s.
Since launching TimelyText in 2003, we’ve consistently broadened our expertise to serve our clients’ content needs, whether that’s been building a network of talented instructional designers and eLearning developers or diving into artificial intelligence tools and large language models.

 

Trust TimelyText to spend more time talking Articulate, MadCap Flare, and DITA than searching keywords for unknown candidates.

 

Different by Design

While some firms see placing a consultant as the end of the road, TimelyText views it as the beginning. From consulting with clients on our first call to closing the loop on our associate’s last day, we’ll be there every step of the way, maintaining open communication to ensure customer satisfaction.

 

The TimelyText Weekly Client Report has been the basis of success for hundreds of projects, including several with clients that have trusted TimelyText to provide technical writing services for more than 15 years.

One-Size Doesn’t fit All

We’ve done this long enough to know that every role, project, and manager have different needs. Whether you’re a global software company in need of a curriculum designer to join your staff or local manufacturer seeking writing help for a six-month push, TimelyText has a solution. We’ve made a point to build a diverse network of consultants with a wide array of skills and experience with particular tools, industries, and scenarios

 

Our associates are available for contract hourly, temp-to-hire, or direct-hire, and we’re happy to make arrangements via statement of work and purchase order.

 

Relationships First

Honesty and integrity come first at TimelyText. As a small business in a niche industry, we know that word — good and bad — travels quickly, and there’s no better compliment for our company than the hundreds of clients who have recommended colleagues and friends to work with us over the years.

 

Plenty of firms offer talented writers; no team is more dedicated to getting to know you both professionally and personally than TimelyText. Your success is our greatest success of all.

Four Easy Steps to Better Content

Initial Consult

30 minutes

We learn about your goals, timeline, and team dynamics so we can recommend the right approach and determine which consultants fit, both professionally and personally.

Team Matching

2-3 Days

We present you with vetted consultants who fit your industry, tools, and project needs. Quick virtual interviews allow you to choose who best clicks with your team.

Project Kickoff

30-90 minutes

We finalize scope, onboard quickly, and establish a clear communication cadence according to your preferences. If necessary, we provide a formal SOW.

Project Delivery

2 weeks – 2 years

Whether we’re supporting you for weeks or months, you’ll receive the same level of customer care — Weekly Client Reports and regular communication to ensure project success.

Ready to discuss how TimelyText can help?

Why Associates Choose TimelyText

Trusty Navigators

Finding your next project can be an overwhelming task in itself. Rather putting your career at the mercy of an application portal, working with TimelyText leverages decades of industry expertise and relationships to introduce you to the opportunities you’ve dreamed of. Once we’ve gotten to know your skills and experience along with your personal and professional goals, sit back and allow us to open doors and make those connections for you.

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One conversation with TimelyText is more valuable — and enjoyable — than hours spent filling online forms and writing generic cover letters.

 

We Get You

Not only have we placed hundreds of people in instructional design and technical writing roles, we’ve worked on those projects ourselves! The concept for TimelyText was born when VP Adrian West, a technical writer by training, had a surplus of projects on his plate. Our lead recruiter, Brant Wilkerson-New is an award-winning journalist who continues to write for both professional and personal projects where he creates business, marketing and social media content.

 

We’re a writing service run by writers; TimelyText speaks your language and understands the challenges technical communicators face in an evolving digital world.

Hub of Opportunities 

When you work with us, you’re immediately plugged into a network that features technical communications professionals at all levels, across a number of industries. In addition to forging meaningful connections with industry peers, those connections often pay off in the form of project and job referrals for our trusted consultants. Chances are, TimelyText will be in touch with you for an opportunity before it hits a job board.

 

You’ll hear about a lot of opportunities that aren’t a fit. When you share them with TimelyText, you might just help a fellow consultant who can help you land a dream job.

 

In This Together

From hands-on coaching and guidance through an interview process to officially joining us as an associate, you’re truly a member of the TimelyText team. We call it our “Two-Customer Philosophy” and it means our commitment to your happiness and success is equal to that of our clients. We’ll remain in contact to ensure you’re receiving the support and resources you need, and if necessary, help meet any tool, technology, or workplace challenge

 

You could collect a paycheck from any technical writing service or instructional design firm; TimelyText is your career partner for years to come.

You need an auditory component, you need a visual component, and then you need things that, I think TimelyText has quite a bit of expertise, is developing a curriculum based on what is trying to be accomplished. The pain-point that TimelyText solved for Kymanox is having very professional, very experienced learning and development experts to weigh in and develop a curriculum that starts to look more like playing a video game than the worst-case scenario, which is you’re stuck reading a pile of SOPs.

What TimelyText is able to do is tap into their network and bring in the most relevant people, the most relevant experts. You’re only as strong as your network, and TimelyText’s network has proven strong thus far … TimelyText has been a valuable partner for Kymanox.

Stephen M. Perry
CEO + Founder | Kymanox

TimelyText was able to provide us with the kind of people who could sit with our engineers and translate for them, into real language. … They were able to add value and ask the right questions to put themselves in the shoes of the user, which is exactly what we wanted to help develop better documents. It was an additive thing for me; it was not just our engineers helped rewrite the documents, but the folks from TimelyText that we had working on the project were able to make them better than we would be able to ourselves.

Kenneth Gray
Director, PPI Business Systems | Thermo Fisher Scientific

TimelyText is quite simply the best. They are great people who truly value relationships, and they’re my go-to spot for sourcing quality talent.

Will Stolz
VP, Learning & Talent Development | FIrst Citizens Bank

I’ve been fortunate to work with them in many capacities and am ashamed I’ve not done this previously. TimelyText is a staffing company but not your average ‘people mill.’ They actually know the folks they bring to your door. As a lead and manager I worked with them to build a team’s capability. As a vendor I’ve provided services to a client of theirs, and, I’ve been on their staff as a consultant to one of their many clients. Every person that came from them was a fantastic skill fit, which puts the exclamation point behind this next sentence. They take the time to get to know their customers and understand their needs – and they also REALLY know business holistically or they’d not be able to hit the mark so regularly. As a vendor to a customer of theirs, they stayed in touch with me weekly to make sure I was taking care of them in a way that was TT-approved. Outside of doing a favor for their client TT received nothing from this. THAT’S customer service.

Positively outrageous customer service too. As a consultant, they’ve only brought me leads that were perfect for me. NO TIME WASTED. 5 rock-finger rating.

Rusty Worden
President | RockerDown Studios

I have been really pleased with the TimelyText team. They have never disappointed. Whether it was staffing that they have sourced or project-based work they have delivered, they have not disappointed. I think one of the strongest testaments to the quality of staff they have sourced for us is the number that have been subsequently offered full-time positions.

Stephen Aleksza
Stephen Aleksza
Manager of Implementation | Allscripts

With TimelyText’s attractive rates, talented resources and strong commitment to success, the staff at TimelyText was able to help us meet our training and documentation needs. We were implementing a large, complex application and TimelyText was able to deliver high-quality and comprehensive training materials to ease the transition.

Chris Jones
VP, Application Development Manager | First Citizens Bank

I originally worked with TimelyText when I was a Documentation Manager at Nortel Networks. They helped staff my department with highly qualified technical writers. They have an innate ability to handle complex project initiatives for all types of technical writing venues, able to effectively dissect the task at hand, while retaining a keen focus on the underlying requirements. Both Ronnie and Adrian are highly qualified professionals with a broad knowledge base and exceptional analytical skills. They facilitate strong relationships with stakeholders and peers, and are very enjoyable to work with.

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Harry Bryant
Senior Technical Writer + PM | Cisco Systems

Abrigo first partnered with TimelyText in 2019 when we began investing in professionally developed materials to train our clients on how to use the Abrigo software solutions. TimelyText provided us with two instructional designers who joined us first as contractors and then moved to full-time employees as we saw the value in their work. They continue to be integral members of our Implementation team. When a need arose last year to formalize product guides for some of our business lines, we again reached out to TimelyText for support because of their expertise in technical writing.

 

Our partnership with TimelyText has enabled us to serve our own clients more effectively, and we continually get positive feedback on the quality of the content. I also love that our “content shared services team” are constantly growing themselves in the latest trends in adult learning. They bring that passion to us so that we can better serve our clients.

Alison Trapp
Vice President, Implementation | Abrigo

TimelyText has been a dependable and responsive vendor for Allscripts Education Services. Their highly skilled professionals have helped us produce high-quality eLearning for our clients. They screened candidates to ensure we interviewed only the best. I would recommend TimelyText for other learning organizations as a vendor of choice for instructional design resources.

Jennifer Younce
Program Manager, Education Services at Allscripts | Research Triangle Park, NC

Frequently Asked Questions

In what scenarios can TimelyText associates support my team?

We'll get you the right associate to support your project, whether it's an ongoing, full-time contract role or as-needed technical writing help for several months. We don't require a minimum number of hours, and we only bill for actual hours worked.

What services does TimelyText offer?

TimelyText specializes in providing talent and services for technical writing, instructional design, corporate & marketing communications, and project management of such initiatives. No matter the type of work, we've got someone who has seen it and done it.

How does TimelyText ensure the quality of its services?

The majority of TimelyText's consultants are long-term associates with a track record of success in serving our clients. They're also our best recruiters, as they're able to introduce us to their most talented colleagues. In addition to strong referrals, we also actively network and recruit daily to ensure we're working with the best in the business. Since we've employed over 400 technical writers and instructional designers, we're often able to get an honest assessment of a potential associate beyond the references and details they provide during our vetting process.

Once a project is underway, our regular communication and weekly reporting process ensure that our work is meeting your expectations along the way.

What sets TimelyText apart from other companies in the industry?

The foundation of our success comes down to working with incredibly talented people — both associates and clients. With that guiding principle in mind, we aim for long-term relationships over transactions, and invest in helping our associates reach their personal and professional goals while ensuring our clients are achieving their business and project goals. As a small business with a niche focus, treating people with respect and operating with integrity is the center of everything we do.

What industries does TimelyText serve?

TimelyText has partnered with clients across a wide array of industries, including pharmaceuticals, technology (software/hardware), manufacturing, life science, healthcare, finance, insurance, and more. We employ associates with a wide variety of industry-specific experience that will help you meet your goals, whether they're employee training, documentation or regulatory compliance.

Can TimelyText handle large-scale projects?

TimelyText has experience handling projects of various sizes and complexities, and we can build a team to accommodate every situation. In addition to diverse skills and industry-specific experiences, our associates include project managers and director-level leaders in addition to individual contributors.

How does TimelyText handle confidentiality and proprietary information?

TimelyText takes client confidentiality seriously and non-disclosure is covered by our standard employee agreement. In addition, we are willing to sign non-disclosure agreements (NDAs) to ensure the security of client data.

What is the typical turnaround time for projects with TimelyText?

The turnaround time varies based on the scope and complexity of each project, but TimelyText is ready to provide the help you need at a moment's notice. Specific timelines are discussed and agreed upon during the project planning phase, but we are capable of having an associate start working on your project in a matter of days.

How does TimelyText collaborate with clients?

From the first conversation, we hope to build a collaborative relationship by understanding your goals and project requirements along with the nuances of your company, team and preferences. Regular updates, feedback and the TimelyText Weekly Client Report ensure that our associates are producing high-quality deliverables that align with your vision.

Can TimelyText assist with creating multimedia content, such as videos or interactive e-learning modules?

Yes, TimelyText has experience in creating multimedia content. We can assist in developing engaging and interactive materials, including videos, eLearning modules, and other multimedia formats, to enhance the learning and communication experience.

What types of documentation does TimelyText specialize in?

TimelyText is versatile and can handle a wide range of documentation types, including user manuals, technical guides, standard operating procedures, training materials, marketing collateral, and more. We tailor our writing service to meet the specific documentation needs of each client.

What makes your writing service different?

In addition to employing high-quality, expert writers, we focus on working with high-quality people right here in our community. We've watched some of our favorite associates go from entry-level writers to completing their first case studies, all the way to leadership positions where they manage documentation for large corporations. There's no better feeling than watching a TimelyTexter reach their personal and professional goals!

Our Latest Articles

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    Organizations across healthcare, finance, technology, energy, and insurance operate in highly regulated environments. To meet legal obligations and industry standards, they rely on structured compliance documents that demonstrate accountability, risk control, and operational consistency. Well-developed documentation supports management systems, security controls, ISO certification efforts, DSS requirements, and emerging AI governance expectations. Without clear documentation, even […]...

  • 17
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    By Brant Wilkerson-New October 11, 2024 Structured writing is a method of creating content that follows a systematic approach. It involves breaking down information into smaller, self-contained units called modules. Each module addresses a single topic or idea and is written in a standardized format. These modules can then be easily reused, reorganized, or updated […]...

  • 16
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    Clear and comprehensive policies and procedures are the backbone of every successful organization. They provide the structure necessary to guide behavior, ensure compliance, protect the company from liability, and streamline operations. Whether you’re running a startup or managing a large enterprise, well-crafted policies and procedures help build consistency, transparency, and trust across all levels of […]...