Unlock the power of clarity with our expert documentation services. Transform complex information into accessible, actionable knowledge that drives your business forward.
Documentation Services
Unlock the power of clarity with our expert documentation services. Transform complex information into accessible, actionable knowledge that drives your business forward.
How it Works
In today’s fast-paced business environment, clear and concise documentation is the backbone of efficient operations. At TimelyText, we understand the critical role that well-crafted documentation plays in your organization’s success. Our Documentation Services are designed to streamline your information flow, enhance communication, and boost productivity across all levels of your enterprise.
We specialize in transforming complex information into easily digestible content, ensuring that your employees, clients, and stakeholders have access to the knowledge they need, when they need it. From technical manuals to process guides, our expert team of writers and designers work collaboratively to create documentation that not only informs but also engages and empowers your audience.
Comprehensive
Documentation Solutions
Our documentation services cover a wide range of needs, tailored to meet the unique requirements of your business.
Technical Documentation
In today’s landscape, comprehensive technical documentation is the cornerstone of successful product development and user adoption. Our technical documentation services bridge the gap between complex systems and end-users, providing clear, concise, and user-friendly materials that demystify intricate technologies. We craft detailed user manuals, API guides, system architectures, and troubleshooting documentation that empower your customers and internal teams to fully leverage your products’ capabilities.
Our expert technical writers collaborate closely with your development teams to ensure accuracy and completeness, while our innovative approach to content delivery enhances user engagement and comprehension.
Clinical Documentation
In the fast-paced world of healthcare, accurate and compliant clinical documentation is essential for patient care and regulatory compliance. Our clinical documentation services provide healthcare professionals with the tools they need to create precise, comprehensive medical records. We develop customized templates, guidelines, and training materials that streamline the documentation process, ensuring that all relevant patient information is captured efficiently and effectively.
Our expert team stays up-to-date with the latest healthcare regulations and best practices, helping your organization maintain high-quality documentation that supports optimal patient outcomes, facilitates seamless communication among care providers, and meets stringent compliance requirements.
Software Documentation
In the dynamic world of software development, comprehensive and user-friendly documentation is the key to successful implementation and adoption. Our software documentation services provide a clear roadmap for developers, end-users, and stakeholders throughout the software lifecycle. We create meticulously crafted user manuals, API references, code documentation, and system architecture guides that streamline development processes and enhance user experience.
Our expert technical writers work closely with your development team to ensure accuracy and completeness, while employing cutting-edge documentation tools for version control and easy updates. By investing in our software documentation services, you’ll accelerate development cycles, reduce support tickets, and empower users to fully leverage your software’s capabilities.
Cybersecurity Documentation
In an era of increasing digital threats, robust cybersecurity documentation is crucial for safeguarding your organization’s assets. Our cybersecurity documentation services provide clear, actionable guidelines for protecting your digital infrastructure. We create comprehensive security policies, incident response plans, and best practice guides that empower your team to identify, prevent, and respond to cyber threats effectively.
Our documentation not only ensures compliance with industry standards but also fosters a culture of security awareness throughout your organization, reducing vulnerabilities and enhancing your overall cybersecurity posture.
How we Produce Great Content
Great writers produce great technical documentation, and at TimelyText, we understand that our greatest resource is our people.
We’ve been fortunate to build a network of the best writers in the industry thanks to our Two-Customer Philosophy.
Technical writers join our team because we’re committed to relationships that extend beyond placement and paycheck, and instead, invested in the success of our associates with an unparalleled level of support. Throughout every technical writing assignment, we maintain a high level of communication to ensure our writers are positioned to succeed, whether that’s providing guidance on tools and technology, or just lending an experienced ear to solve a workplace challenge.
Our clients reap the benefits of having experienced, vetted consultants who are empowered to focus on what they do best: collaborating with you and your subject-matter experts to deliver clear, concise, and reader-friendly content tailored to your needs.
We’re committed to maintaining communication throughout the process, as our Weekly Client Report process ensures that you’re receiving the expert technical writing you expect and deserve from TimelyText.
Our Services
The professionals we hire and staff include:
Pharma Technical Writers
Software Documentation Writers
SOP Writers
Project Managers
Corporate Communicators
Instructional Designers
Marketing Writers
Technical Writers
Content Writers
Frequently Asked Questions
What services does TimelyText offer?
TimelyText specializes in documentation services, including the creation of software documentation, online help systems, training manuals, API documentation, SOPs, white papers, and case studies. Our team is well-equipped to handle diverse technical documentation needs.
What sets you apart from other firms?
We know documentation beyond keywords. With decades of experience, we understand not only who you need to help your team, but why that associate will help you succeed with your specific goals. Our experienced writers, industry adaptability, and dedication to client success make us the reliable choice for your content needs.
What is the typical turnaround time for TimelyText's services?
In an emergency, we’re capable of providing an associate to start assisting you within days.
Once an associate begins, turnaround times vary based on project complexity and scope, but we are committed to helping you stay on schedule. We understand the importance of timeliness and work closely with clients to establish realistic timelines, ensuring a balance between speed and the quality of our technical writing services.
How much does TimelyText's technical writing service cost?
Our service costs are project-dependent, considering factors like scope, timeline and the expertise required to meet your needs. Because of the breadth and depth of our network, we’re confident in our ability to find a solution that aligns with your budget. For a personalized quote, reach out to us for a detailed assessment and pricing discussion.
I'm unsure of the documentation services I need. Can TimelyText help?
Absolutely! Let’s talk through your current situation, and we’ll determine the best path forward. It’s possible you could use a technical writer, but maybe your project is more suited for an instructional designer. In some cases, we can assign an associate to dig into your needs and provide a full project scope. We assist clients ranging from those with technical documentation teams, to those who are creating their first employee manuals.
How does TimelyText ensure the quality of its services?
Our first preference is to provide a trusted consultant we’ve previously assigned to a successful project, and all of our associates undergo a thorough vetting and reference check process. Our emphasis on weekly communication with clients and associates ensures the documentation output aligns with your standards and meets all deadlines.
Where are TimelyText's writers located?
Over 90 percent of thew writing consultants we employ are located right here in North Carolina’s Triangle area, just minutes from our office in Raleigh. Many of them work on-site with our clients in Durham, Morrisville, Clayton and beyond, while others provide hybrid and remote support for companies local and worldwide.
Can you handle industry-specific technical documentation requirements?
Absolutely. Our network is filled with talented writers whose diverse backgrounds include experience with technical documentation in software development, hardware development, clinical documentation, and many more industries. We understand the experience and regulatory knowledge necessary to help your team succeed, and all are vetted to ensure they’re up to date with best practices.
Our Featured Clients
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You need an auditory component, you need a visual component, and then you need things that, I think TimelyText has quite a bit of expertise, is developing a curriculum based on what is trying to be accomplished. The pain-point that TimelyText solved for Kymanox is having very professional, very experienced learning and development experts to weigh in and develop a curriculum that starts to look more like playing a video game than the worst-case scenario, which is you’re stuck reading a pile of SOPs.
What TimelyText is able to do is tap into their network and bring in the most relevant people, the most relevant experts. You’re only as strong as your network, and TimelyText’s network has proven strong thus far … TimelyText has been a valuable partner for Kymanox.
Stephen M. Perry
CEO + Founder | Kymanox
TimelyText was able to provide us with the kind of people who could sit with our engineers and translate for them, into real language. … They were able to add value and ask the right questions to put themselves in the shoes of the user, which is exactly what we wanted to help develop better documents. It was an additive thing for me; it was not just our engineers helped rewrite the documents, but the folks from TimelyText that we had working on the project were able to make them better than we would be able to ourselves.
Kenneth Gray
Director, PPI Business Systems | Thermo Fisher Scientific
TimelyText is quite simply the best. They are great people who truly value relationships, and they’re my go-to spot for sourcing quality talent.
Will Stolz
VP, Learning & Talent Development | FIrst Citizens Bank
I’ve been fortunate to work with them in many capacities and am ashamed I’ve not done this previously. TimelyText is a staffing company but not your average ‘people mill.’ They actually know the folks they bring to your door. As a lead and manager I worked with them to build a team’s capability. As a vendor I’ve provided services to a client of theirs, and, I’ve been on their staff as a consultant to one of their many clients. Every person that came from them was a fantastic skill fit, which puts the exclamation point behind this next sentence. They take the time to get to know their customers and understand their needs – and they also REALLY know business holistically or they’d not be able to hit the mark so regularly. As a vendor to a customer of theirs, they stayed in touch with me weekly to make sure I was taking care of them in a way that was TT-approved. Outside of doing a favor for their client TT received nothing from this. THAT’S customer service.
Positively outrageous customer service too. As a consultant, they’ve only brought me leads that were perfect for me. NO TIME WASTED. 5 rock-finger rating.
Rusty Worden
President | RockerDown Studios
I have been really pleased with the TimelyText team. They have never disappointed. Whether it was staffing that they have sourced or project-based work they have delivered, they have not disappointed. I think one of the strongest testaments to the quality of staff they have sourced for us is the number that have been subsequently offered full-time positions.
Stephen Aleksza
Manager of Implementation | Allscripts
With TimelyText’s attractive rates, talented resources and strong commitment to success, the staff at TimelyText was able to help us meet our training and documentation needs. We were implementing a large, complex application and TimelyText was able to deliver high-quality and comprehensive training materials to ease the transition.
Chris Jones
VP, Application Development Manager | First Citizens Bank
I originally worked with TimelyText when I was a Documentation Manager at Nortel Networks. They helped staff my department with highly qualified technical writers. They have an innate ability to handle complex project initiatives for all types of technical writing venues, able to effectively dissect the task at hand, while retaining a keen focus on the underlying requirements. Both Ronnie and Adrian are highly qualified professionals with a broad knowledge base and exceptional analytical skills. They facilitate strong relationships with stakeholders and peers, and are very enjoyable to work with.
Harry Bryant
Senior Technical Writer + PM | Cisco Systems
Abrigo first partnered with TimelyText in 2019 when we began investing in professionally developed materials to train our clients on how to use the Abrigo software solutions. TimelyText provided us with two instructional designers who joined us first as contractors and then moved to full-time employees as we saw the value in their work. They continue to be integral members of our Implementation team. When a need arose last year to formalize product guides for some of our business lines, we again reached out to TimelyText for support because of their expertise in technical writing.
Our partnership with TimelyText has enabled us to serve our own clients more effectively, and we continually get positive feedback on the quality of the content. I also love that our “content shared services team” are constantly growing themselves in the latest trends in adult learning. They bring that passion to us so that we can better serve our clients.
Alison Trapp
Vice President, Implementation | Abrigo
TimelyText has been a dependable and responsive vendor for Allscripts Education Services. Their highly skilled professionals have helped us produce high-quality eLearning for our clients. They screened candidates to ensure we interviewed only the best. I would recommend TimelyText for other learning organizations as a vendor of choice for instructional design resources.
Jennifer Younce
Program Manager, Education Services at Allscripts | Research Triangle Park, NC