Our clients love us. Here’s what they have to say about our customer care.
Allscripts
Research Triangle Park, NC
“TimelyText has been a dependable and responsive vendor for Allscripts Education Services. Their highly skilled professionals have helped us produce high-quality elearning for our clients. They screened candidates to ensure we interviewed only the best. I would recommend TimelyText for other learning organizations as a vendor of choice for instructional design resources.”
Abrigo
Raleigh, NC
“Abrigo first partnered with TimelyText in 2019 when we began investing in professionally developed materials to train our clients on how to use the Abrigo software solutions. TimelyText provided us with two instructional designers who joined us first as contractors and then moved to full-time employees as we saw the value in their work. They continue to be integral members of our Implementation team. When a need arose last year to formalize product guides for some of our business lines, we again reached out to TimelyText for support because of their expertise in technical writing.
Our partnership with TimelyText has enabled us to serve our own clients more effectively, and we continually get positive feedback on the quality of the content. I also love that our “content shared services team” are constantly growing themselves in the latest trends in adult learning. They bring that passion to us so that we can better serve our clients.”
RockerDown Studios
Cary, NC
“I’ve been fortunate to work with them in many capacities and am ashamed I’ve not done this previously. TimelyText is a staffing company but not your average ‘people mill.’ They actually know the folks they bring to your door. As a lead and manager I worked with them to build a team’s capability. As a vendor I’ve provided services to a client of theirs, and, I’ve been on their staff as a consultant to one of their many clients. Every person that came from them was a fantastic skill fit, which puts the exclamation point behind this next sentence. They take the time to get to know their customers and understand their needs – and they also REALLY know business holistically or they’d not be able to hit the mark so regularly. As a vendor to a customer of theirs, they stayed in touch with me weekly to make sure I was taking care of them in a way that was TT-approved. Outside of doing a favor for their client TT received nothing from this. THAT’S customer service. Positively outrageous customer service too. As a consultant, they’ve only brought me leads that were perfect for me. NO TIME WASTED. 5 rock-finger rating.”
Technical Writer and Author
Raleigh, NC
“I have completed many different contract assignments for TimelyText over the last 20 years. They are my favorite contract company. Their professionalism, kindness, and genuine concern to match the right technical communicator with the right job has made my career as a contractor a lot easier. Ronnie and Adrian do what they say they will do, and they are always willing to listen. They act as representatives of their employees. When I am working on a TimelyText contract, I know that I am part of a team, and I can count on them.”
Cisco Systems
Research Triangle Park, NC
“I originally worked with TimelyText when I was a Documentation Manager at Nortel Networks. They helped staff my department with highly qualified technical writers. They have an innate ability to handle complex project initiatives for all types of technical writing venues, able to effectively dissect the task at hand, while retaining a keen focus on the underlying requirements. Both Ronnie and Adrian are highly qualified professionals with a broad knowledge base and exceptional analytical skills. They facilitate strong relationships with stakeholders and peers, and are very enjoyable to work with.”
Global Knowledge Network, Inc.
Cary, NC
“The best individuals often aren’t actively seeking employment. That’s where TimelyText comes in.”
Allscripts
Raleigh, NC
“I have been really pleased with the TimelyText team. They have never disappointed. Whether it was staffing that they have sourced or project-based work they have delivered, they have not disappointed. I think one of the strongest testaments to the quality of staff they have sourced for us is the number that have been subsequently offered full-time positions.”
Tipper Tie, Inc.
Apex, NC
“I am extremely pleased with TimelyText. They provided us with more than just a technical writer. They provided us with someone who positively provides us with new ideas to help our business. TimelyText connected us with a writer who is creative, innovative, and who goes above and beyond the call of duty.”
First Citizens Bank
Raleigh, NC
“With TimelyText’s attractive rates, talented resources and strong commitment to success, the staff at TimelyText was able to help us meet our training and documentation needs. We were implementing a large, complex application and TimelyText was able to deliver high-quality and comprehensive training materials to ease the transition.”