We’re thrilled to welcome Adri Maisonet Morales, Chief Learning Officer at Blue Cross NC, to discuss the Future of L&D!
Along with reflecting on a bit of her own story, Adri shares her thoughts on:
-
- Aligning L&D with business strategy to build a competitive and future-ready workforce
- A centralized L&D structure using a hub-and-spoke model for efficiency
- The importance of addressing current and future skill gaps
- Valuing continuous learning, business acumen, and human-centered skills
- The massive impact of AI
- Evolving roles for instructional designers
- Recruitment strategies for L&D professionals, including embracing non-traditional backgrounds
- The need for L&D to play a strategic role, contributing beyond traditional learning solutions
Find Leading L&D anywhere you listen to podcasts, including Apple and Spotify, where you’ll be able to find our past conversations with learning leaders.
Here’s a full playlist:
Summary
The video covers an interview with Adri Maisonet Morales, Vice President of Talent Management at Blue Cross North Carolina, discussing the future of Learning and Development (L&D). Adri shares her journey from operations to L&D leadership, emphasizing how her passion for continuous learning shaped her career. She discusses key topics including L&D’s alignment with business strategy, the importance of centralized L&D functions, the impact of emerging technologies like generative AI, and the changing landscape of workplace learning. Notably, she highlights two major pivot points in her career: transitioning from operations to leading Blue University, and implementing an infrastructure for anytime, anywhere learning just before COVID-19 hit. Maisonet Morales emphasizes that future L&D professionals will need both technical aptitude and human-centered skills, predicting that L&D and talent management roles will increasingly merge. She also discusses the evolution of learning management systems towards more personalized learning experience platforms.
Highlights
Introduction and Background
Adrian West introduces Adri Maisonet Morales, VP of Talent Management at Blue Cross North Carolina. Adri discusses her journey into L&D, explaining how she transitioned from operations with no healthcare or learning experience to becoming a key L&D leader through her natural inclination for continuous learning.
Strategic Alignment and Business Impact
Maisonet Morales emphasizes L&D’s critical role in aligning with business strategy, explaining how L&D ensures the workforce has the right skills and capabilities to execute strategic vision. She describes L&D as the vessel for implementing strategic plans and preparing employees for the future.
Organizational Structure and Innovation
Discussion covers the cycles of centralization and decentralization in L&D, with Maisonet Morales advocating for a centralized L&D function with possible hub-and-spoke models. She shares two pivotal moments: transforming Blue University and implementing digital learning infrastructure just before COVID-19.
Future Technologies and Skills
Maisonet Morales details the impact of emerging technologies, particularly generative AI, simulation tools, and skill intelligence platforms. She predicts that while some traditional jobs may become obsolete, new opportunities will emerge. The future L&D professional will need both technical aptitude and strong human-centered skills.
Recruitment and Professional Development
The discussion covers changing recruitment profiles for L&D professionals, emphasizing the need for technical background, business acumen, and relationship-building skills. While advanced degrees remain valuable, Maisonet Morales suggests there’s still room for professionals from diverse backgrounds, including veterans and gaming experts.
Future Learning Systems and Challenges
Maisonet Morales expresses preference for Learning Experience Platforms (LXP) or Content Management Systems (CMS) over traditional Learning Management Systems (LMS), emphasizing the need for more personalized learning solutions. She also discusses L&D’s evolving role in gaining strategic influence within organizations.
- About the Author
- Latest Posts
I’m a storyteller!
Exactly how I’ve told stories has changed through the years, going from writing college basketball analysis in the pages of a newspaper to now, telling the stories of the people of TimelyText. Nowadays, that means helping a talented technical writer land a new gig by laying out their skills, or even a quick blog post about a neat project one of our instructional designers is finishing in pharma.
Sorry, the comment form is closed at this time.